Online Services

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Online Services updates and available service options

Online Services is now available for registered members. Continue reading to learn how you can continue to access information and services and complete your transactions.

Submitting forms and other personal information

Your completed forms contain personal information. To protect your privacy, we do not recommend submitting them by email. Instead, submit forms and other documents containing personal information by mail.

You can continue to use email for general inquiries or simple updates.

If you are unsure how to submit a document securely, please contact us for guidance.

Log in to your Online Services account to review your estimated gross monthly pension amounts from your earliest eligible retirement age through age 65, based on your pensionable service and salary on record.

Within 18 months of retirement

If you are considering retiring within the next 18 months, contact us to request a retirement statement. Contact us early, as it can take up to 30 days to prepare this information, in accordance with our service standards.

Visit the Preparing for Retirement section of our website for details on the steps you need to take before retirement, such as choosing your plan option, considering integration and applying for pension.

Submit your completed pension application

Log in to your Online Services account to complete and submit your pension application, along with all required documents at least three months before you want your pension to start. An application may be submitted up to 12 months in advance. There is no need to wait until you have notified your school division, as TRAF does not share information with other parties. It is best that you notify us well in advance of notifying your school division

Contact information (address, email, phone)

Log in to your Online Services account to update your mailing address, email address or phone number. If you are unable to log in, complete the Change Notification form and submit it by mail.

Beneficiary designation or change

Active members may log in to their Online Services account to submit or change their pre-retirement survivor’s beneficiary designation.

Bank change

Submit changes by mail using the Change Notification form.

During leave or within 18 months after leave end:

  1. Download the Maternity/Parental/Adoption/Leave Application: During Leave or Within 18 Months After Leave End.
  2. Complete the form.
  3. Submit your completed form to TRAF.

Read more information about Maternity Leave and Parental/Adoption Leave.

Retired members may access their pension change notification through My TRAF Documents in Online Services. If you need other information about your pension (effective date, plan option, tax credits, accumulated cost of living adjustments (COLA), gross monthly pension or deductions), contact us. Simple questions can be answered by phone and more detailed information will be provided by mail.

If you need information about your teaching account (service, salary or contributions), contact us. Simple questions can be answered by phone and more detailed information will be provided by mail.

A tax calculator is available through the CRA website.

Online Services registrations will be available in a future release.   

Many resources are available on our public website.

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Connect With Us

If you have any questions about your pension, get in touch. We are happy to help you over the phone or by email. If you’re considering retirement, contact us to book an appointment.

CONTACT US
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