Online Services

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Services continuing during Online Services’ temporary outage

While Online Services is temporarily unavailable, reference this page to learn how you can continue to access information and services and complete your transactions.

Accessing and sharing documents in Online Services

If you received a notification that a document is available in your Online Services account, contact us for assistance.

If you need to share a document with us, be aware that email is not considered a secure method. Contact us to discuss alternative ways you can provide your documents.

Your completed forms contain personal information. To protect your privacy, we do not recommend submitting them by email. Instead, submit forms and other documents containing personal information by mail.

You can continue to use email for general inquiries or simple updates.

If you are unsure how to submit a document securely, please contact us for guidance.

Online pension estimator

The online pension estimator is temporarily unavailable.

Within 18 months of retirement

If you are considering retiring within the next 18 months, contact us to request a pension estimate. Contact us early, as it can take up to 30 days to prepare this information, in accordance with our service standards.

More than 18 months from retirement

If you are more than 18 months away from your retirement, you can consult your most recent annual statement, which includes estimates of your pension entitlement at age 55, 60 and 65 if applicable. To obtain a copy of your most recent annual statement, contact us and we will mail it to you.

Visit the Preparing for Retirement section of our website for details on the steps you need to take before retirement, such as choosing your plan option, considering integration and applying for pension.

Submit your completed pension application

Submit your completed pension application with all required documents (see section below) at least three months before you want your pension to start. An application may be submitted up to 12 months in advance. There is no need to wait until you have notified your school division of your intent, as TRAF does not share information with other parties. It is best that you notify us of your intent well in advance of notifying your school division.

Required documents

Your pension application must include the following:

  • Proof of age for you (a copy of your birth certificate, valid Canadian passport, baptismal certificate or citizenship papers).
  • Proof of age for your partner, if choosing Plans C through G, or H, if applicable (a copy of their birth certificate, valid Canadian passport, baptismal certificate or citizenship papers).
  • Government-issued photo ID with signature for you and your partner, if applicable.
  • Banking information (personalized void cheque or a letter from your Canadian bank or credit union).
  • TD1 federal and provincial personal tax credit forms. Current versions are available on the CRA website.
  • Form 5B – Consent for Integrated Pension (if applicable). A current version is available on the Province of Manitoba website.

Form 5A – Waiver of 60% Joint Survivor Pension must also be completed by your spouse/common-law partner if you have selected Plan A, B, E or F (or H, if applicable), and submitted within 60 days before your pension effective date. This form will be provided directly to your spouse/common-law partner by mail at that time.

More information about required documents that must accompany your pension application is listed on Apply for Pension.

Submission options

Completed forms contain personal information. To protect your privacy, TRAF does not recommend submitting completed forms by email. Forms containing personal information should be submitted online, by mail or by hand delivery wherever possible.

Many resources are already available on our public website and do not require Online Services access.

Available resources include:

Contact information (address, email, phone)

Submit changes by mail using the Change Notification Form.

Beneficiary designation or change

Submit or change your beneficiary designation by mail using the Beneficiary Designation Form. Contact us if you require a copy of this form.

To request information about purchasing your maternity, parental or adoption leave service, follow these steps:

  1. Download the Maternity/Parental/Adoption/Leave Application Form.
  2. Complete the first two sections of the form.
  3. Submit your completed form to your employer.

Read more information about Maternity Leave and Parental/Adoption Leave.

My pension account

If you need information about your pension (effective date, plan option, tax credits, accumulated COLA, gross monthly pension or deductions), contact us. Simple questions can be answered by phone and more detailed information will be provided by mail.

My teaching account

If you need information about your teaching account (service, salary or contributions), contact us. Simple questions can be answered by phone and more detailed information will be provided by mail.

The tax calculator is temporarily unavailable. You can use the CRA online tax calculator in the meantime.

Online Services registrations are currently postponed until the system is back online.

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Connect With Us

If you have any questions about your pension, get in touch. We are happy to help you over the phone or by email. If you’re considering retirement, contact us to book an appointment.

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