Your Online Services account contains important personal and financial information.
To help protect its security, TRAF is introducing multi-factor authentication – or MFA for short. Setting up MFA is easy. Here’s how.
Step 1: If you haven’t already, register for Online Services by clicking the button on our homepage.
Then, click on the “Register” button. Follow the steps and click “Submit.”
Your registration will be processed within two business days.
Step 2: Log in to Online Services by typing in your user ID and current password.
A pop-up window will now appear describing the steps to take.
First, if this is your first time logging in after February 10th, 2024, you will be asked to verify your email address.
An email will be sent to you. Open your email and copy the verification code.
Now enter that code into the space provided. Your email address is now verified.
Step 3: Set up a new password that follows the guidelines.
This will ensure you have chosen a strong password. If asked, accept the terms and conditions.
If you have already verified your email, set a new password and accepted the terms and conditions, you will move to the final step in the process.
Step 4: Setting up your verified email address as your MFA method.
Again, an email will be sent to you. Open your email and copy the verification code. Enter that code into the space provided. Your email address is now set up as your MFA method.
That’s it! You’re done.
In addition to entering your user ID and password, you will now be asked to verify your identity through email each time you log in to Online Services for an added layer of security.
At any time, you can choose to change your MFA method.
In Online Services, go to your “Account Profile.” Click on the “Multi-factor Authentication” tab and choose from four options:
Email me.
Text me.
Call me.
Use my authenticator app.
Follow the instructions to set up a different method.
Now, each time you log in to TRAF’s Online Services, you will enter your user ID and password and then verify your identity through your preferred method.
If you require assistance, call our office during business hours to speak to Online Services support, who will be happy to assist you.