COVID-19 updates

In-person member appointments suspended for remainder of 2020

August 4, 2020

In-person member appointments will continue to be suspended until at least December 31, 2020. We thank everyone for their continued understanding as we all do our part to keep Manitobans safe.

We are pleased to report that we were able to successfully assist new pension applicants and have personal discussions with members regarding their pensions over the phone during the busy retirement season that occurs at the end of every school year.

Our staff remain available to answer your enquiries by phone or email during regular business hours (Monday to Friday from 8 a.m. to 4 p.m. in July and August, and 8 a.m. to 5 p.m. and one Saturday a month during the rest of the year). Please feel free to contact us to arrange a phone appointment at a convenient time. Contact us at 204-949-0048 or toll-free at 800-782-0714 or by email at info@traf.mb.ca.


Office opens September 1 on a limited basis for document drop-off

August 4, 2020

As part of TRAF's phased re-opening, as of September 1, our office will be open to the public for limited services such as document drop-offs. In-person member appointments will continue to be suspended until at least December 31, 2020.

As a convenient alternative, members are encouraged to upload their documents to our secure online platform by registering for and logging in to Online Services and clicking "Share Documents." This process is easy, safe and secure.

Our regular business hours are Monday to Friday from 8 a.m. - 5 p.m. during the school year (or 8 a.m. - 4 p.m. in July and August). Please note, we are located on the third floor of the Johnston Terminal, which has reduced its hours and opens to the public at 9 a.m. Therefore, limited services such as document drop-off will be available from 9 a.m. until business close.


TRAF's office remains temporarily closed to the public

May 4, 2020

The Johnston Terminal (where our office is located) will be open to the public starting Monday, May 4, with social distancing measures in effect.

However, TRAF remains temporarily closed until further notice. Our staff continue to work remotely and are available to answer your enquiries by phone or email during regular business hours from 8 a.m. to 5 p.m. Monday through Friday. Please contact us at 204-949-0048 or toll-free at 800-782-0714 or by email at info@traf.mb.ca.

We will continue to post updates to our website. Thank you for your understanding.


A message to our members

April 9, 2020

The President & CEO of TRAF shared a message with our members. See the letter or read the message below:

Dear members,

While the COVID-19 pandemic continues to affect all facets of life around the world, we are working diligently to ensure that our staff stays safe and healthy and that your pension plan remains as unaffected as possible. I have set out below some commentary on the current situation. We appreciate your continued patience and understanding as we deal with these unique circumstances.

Operations

From an operational standpoint, we have implemented various changes in accordance with guidelines issued by health administrations and government leaders. Our office at The Forks is temporarily closed to the public and we are no longer taking in-person appointments; most of our staff are working remotely; and the few of us who are working in the office are practicing social distancing and good hand hygiene.

These changes to our workplace will not impact the payment of pensions. We also remain available to meet your needs through other means such as phone appointments, email and Online Services.

Market volatility

A few members have contacted me with questions about the market volatility and how it might affect their pension. This is a reasonable concern. However, as members of a defined benefit pension plan like TRAF, your pension is calculated using a formula based on your salary and years of service and is not directly impacted by market returns. In my opinion, you should not be concerned over the security of your pension.

TRAF’s investment portfolio is highly diversified and only holds about 40% in public stocks. The balance of the portfolio is made up of bonds, real estate and other assets. We also have an extremely long investment horizon – essentially, forever. These two factors position us well to ride out periods of extreme market volatility.

While these are difficult times, the world has experienced similar market shocks in recent history, such as the dot-com bubble, 9/11 and the global financial crisis. COVID-19 has certainly earned its place on that list. However, while these events are challenging and uncertain, the stock market has historically always recovered to a higher level than before the crisis.

The importance of registering for Online Services

We have implemented a policy change to make it easier for you to share documents with us electronically. Previously, we required original or certified copies of pension applications and certain supporting documents. Until further notice, we will accept scanned or photographed versions of these documents through our secure Online Services platform.

You must be registered for Online Services to share documents with us. In fact, I encourage all members – regardless of what stage of your career you are in – to register for Online Services. It is more important than ever that you keep your contact information up-to-date and that you also review the personal information your account gives you access to. If you haven’t already, please take a few minutes to register today.

Contact us

Our staff remain available to answer your questions by phone and email. Please do not hesitate to contact us. We look forward to assisting you.

In the meantime, stay safe.

Sincerely,

jeff norton sig

Jeff Norton


Johnston Terminal temporarily closed to the public

April 1, 2020

Effective April 1, the Johnston Terminal (where our office is located) is closed to the public until further notice. Our office also closed to the public on March 27.

Staff remain available to answer your questions by phone or email during regular business hours, Monday to Friday from 8 a.m. to 5 p.m. Please contact us at 204-949-0048 or toll-free at 800-782-0714 or by email at info@traf.mb.ca.


TRAF's office temporarily closed to the public

March 27, 2020 

Due to the current situation, our office is temporarily closed until further notice. Most of our staff are working remotely, and remain available to answer your enquiries by phone or email during regular business hours from 8 a.m. to 5 p.m. Monday through Friday.

Please contact us at 204-949-0048 or toll-free at 800-782-0714 or by email at info@traf.mb.ca.

We will continue to post updates to our website. We thank you for your understanding.


Share documents through our secure online platform

March 24, 2020 

To help our members and employees practice social distancing, TRAF is encouraging all members to share documents with us through our secure online platform.

Until further notice, copies of all pension applications and supporting documents will be accepted through the platform (as long as they are PDF, PNG, JPG or JPEG files). Original documents relating to the pension application process are not required to be mailed to our office. However, TRAF reserves the right to request the original documents on a case-by-case basis and will inform you if this is necessary.

Log in or register for Online Services to share documents with us today, and review this guide for step-by-step instructions on how to upload your files.


Temporary measures to address COVID-19

March 17, 2020

TRAF has been continuously monitoring the developments related to the COVID-19 outbreak, including the latest advice of Canada’s public health officials. As the COVID-19 situation continues to evolve, TRAF is taking additional precautionary measures to ensure the safety of its members and staff.  

Starting Monday, March 23, 2020, TRAF will be suspending all in-person member appointments until further notice. Our staff will remain available by phone to answer all of your pension-related questions.

All members who have scheduled an appointment with us in March or April will be contacted regarding their upcoming appointment.

  • Members who are planning to retire by the end of June 2020 will be given the option to continue with their scheduled appointment time by phone, or cancel their appointment and reschedule at a later date when in-person appointments resume (We will post updates when available on our website).
  • Appointments for members who are contemplating a retirement date later than June 2020 will be cancelled at this time.

TRAF continues to monitor the situation and will advise you of any changes that may arise.

Please contact our office if you have any questions at 204-949-0048 or toll-free at 800-782-0714 or by emailing info@traf.mb.ca.